SHIPPING

We will process and ship all in-stock orders within 2-3 business days. In the event that items are backordered, we will immediately notify you of any expected delays and will ship the items as we receive them.

Blue Hill Market utilizes both UPS and FedEx for all U.S. Shipping. Unless requested otherwise, shipments will be sent via Standard Ground service. Additional charges will apply for all 2nd Day or Next Day shipping.

Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico. 

Please note that if an item is temporarily out-of-stock, items ordered together may not be shipped out on the same day. You will be alerted as soon as each item is ready to be shipped.

Please note, orders placed after 12/18 are not guaranteed for Christmas delivery.

 

INTERNATIONAL

International shipping is unavailable at this time. For assistance with international gift certificate orders, please contact market@bluehillfarm.com

 

PAYMENT

We offer secure online ordering and accept Visa, Master Card and American Express.

 

SALES TAX

Sales tax is required on orders shipped within New York at the local tax rate.

 

RETURNS AND EXCHANGES

We hope you are completely satisfied with your Blue Hill Market purchase. In the case that you are unhappy with your order, we will gladly process an exchange or return within 14 days of order delivery, provided items are returned unused and in their original packaging.  All returns must be accompanied by a receipt or packing list. All original shipping expenses are non-refundable.

To return merchandise, contact market@bluehillfarm.com.

Prior to shipping, please let us know which item(s) you would like to return. We will then issue a return authorization number that must be included in your return package.

Please note that Blue Hill Market is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Blue Hill Market.

 

DAMAGES

If you receive a damaged item, contact us immediately at market@bluehillfarm.com or (914) 366 9606 x201. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

 

PRIVACY POLICY

Protecting your private information is our priority. This Statement of Privacy governs data collection and usage and applies to Blue Hill Market (a subsidiary of Blue Hill at Stone Barns, LLC) and the BlueHillMarket.com website. For the purposes of this Privacy Policy, unless otherwise noted, all references to “Blue Hill Market” include BlueHillMarket.com and Blue Hill Market. The Blue Hill Market website is a product promotion and sales site. By using the Blue Hill Market website, you consent to the data practices described in this statement.

 

CUSTOMER INFORMATION

Blue Hill Market collects information on our customers for the purpose of order tracking and records keeping, and to ensure we provide you with the highest quality service. This information includes: customer name, billing and credit card information, telephone number, and email. In order to improve user experience, we also monitor use of the site and traffic patterns through Google Analytics.

Information may be collected about your computer hardware and software, including IP addresses, as a means to operate and maintain the quality of our Site’s service. Moreover, the collection of this information aids in the prevention and tracking of credit card fraud.

Blue Hill Market may also use your personal information to inform you of other products or services available from Blue Hill Market and its affiliates. We respect your privacy and always provide the opportunity to opt-out of communications from Blue Hill Market (both by contacting us and through unsubscribe links at the bottom of all emails.)

To opt-out of any or all communications, contact: market@bluehillmarket.com.

Blue Hill Market does not share your customer information under any circumstances.

 

SECURITY

When personal information is transmitted to other webSites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Verisign is an independent, third-party company engaged in the development of digital trust. Verisign provides authentication of Internet services, digital identity and intellectual property. By clicking on the Verisign logo, the Verisign webSite will serve up a web page that confirms that Blue Hill Market is "Verisign Authenticated."

 

PRIVACY

Blue Hill Market respects your right to privacy. As such, we will only disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Blue Hill Market or the Site; (b) protect and defend the rights or property of Blue Hill Market; and, (c) act under exigent circumstances to protect the personal safety of users of Blue Hill Market, or the public.

 

COOKIES

Blue Hill Market uses "cookies" to personalize and optimize your experience on bluehillmarket.com. "Cookies" are bits of information that are automatically stored on your computer. You may choose to accept or decline cookies by modifying your browser settings.

 

CHANGES TO THIS STATEMENT

Blue Hill Market will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how Blue Hill Market is protecting your information.

 

TERMS AND CONDITIONS

The BlueHillMarket.com website (the "Site") is comprised of various web pages operated by Blue Hill Market ("Blue Hill Market"), a subsidiary of Blue Hill at Stone Barns, LLC. BlueHillMarket.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of BlueHillMarket.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. 

All prices listed are accurate to the best of our ability. If an item is listed incorrectly, Blue Hill Market reserves the right to refuse the sale and to offer the item again at the corrected price.

Our intent in creating Blue Hill Market is to source unique products that together create a curated collection representative of the Blue Hill brand.  While we do our best to maintain a full stock of these products, limited quantities are often made and we therefore cannot guarantee endless availability. If an item selected for purchase is no longer available, we will immediately notify you of the cancellation.

Order confirmations and/or receipts do not constitute a contract, and we reserve the right to cancel orders at any time. Cancellations can be due to insufficient stock, incorrect listings, declined payment, suspicion of fraudulent intent, or anything else we see fit. In the event that an order is cancelled and your payment has already been authorized, we will issue a credit to your credit card account in the amount of the purchase.

 

LIABILITY DISCLAIMER

This Site and all content of this Site are provided “as is” without warranty or condition of any kind. Blue Hill Market and/or its suppliers hereby disclaim all warranties and conditions with regard to this Site, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.  By using this Site, you agree that your access will be subject to the terms and conditions set forth in this legal notice and that use of this Site is at your sole risk. Blue Hill Market shall not be liable for any damages of any kind related to your use of or inability to access this Site. If you are dissatisfied with any portion of the Site, or with any of these terms of use, your sole remedy is to discontinue using the Site.

 

CHANGES TO TERMS

Blue Hill Market reserves the right, in its sole discretion, to change the Terms under which BlueHillMarket.com is offered. The most current version of the Terms will supersede all previous versions. Blue Hill Market encourages you to periodically review the Terms to stay informed of our updates.

 

INDEMNIFICATION

You agree to indemnify, defend and hold Blue Hill Market harmless from and against any and all losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising from your use of the Site.

 

COPYRIGHT

All content of this Site is the sole property of Blue Hill Market. International copyright and intellectual property laws protect all images, graphics, and copy. You may not copy, transfer, reproduce, retransmit, or modify any portion of this Site without the express writer permission of Blue Hill Market.